1. Website Terms of Use
Welcome to the plumconcept.com website (hereafter referred to as the “website”). By accessing this website you agree to these terms and conditions (hereafter referred to as the ”Terms”). You may not use this site if you do not agree and comply to the terms and conditions stated herein.
Plumconcept.com is an online service of Snow Ball SARL (hereafter referred to as “Plum”/”Snow Ball”/”We”/”our”/”us”) provided solely for the sale of clothing and accessories (“Articles”) to individuals.
It takes great effort to present you with the best articles, their photography and accurate information. However, as errors are known to happen, Plum cannot guarantee that all information contained in this site is 100% accurate. Please inform us of any possible errors you might have found. Pictures of Article displayed on this Website, and on the internet in general, cannot vouch for the colors of the actual items.
In order to use this Website, you must
a. have a valid debit/ credit card.
b. make sure that the personal information that is required in registration is correct and accurate.
Any modification to your personal information should be notified to us by either email at support@plumconcept.com or by phone.
By using this Website, you agree not to use or appropriate any other person’s identity or use their contact information as yours.
Might you decide to use this website, you must comply with, and be bound, by these Terms.
We may decide to change these Terms at our own discretion. Once you decide to use this website, after any such change(s), you agree to comply with, and be bound by, the Terms as modified.
2. Purchases
By purchasing any Article from this Website, you agree to buy it at the stated price, subject to these terms.
Purchasing Articles from the Plum site is simple, and you will be guided through the payment process, at the end of which, in order to validate your purchase, you must press on the “Confirm order” button to this effect.
After placing your order, you shall receive an e-mail from us, including the exact details of your order, the payment reference and the cost of your order that will be deducted from your credit/debit card.
The purchasing contract between Plum and You ends upon your reception of the order confirmation and acceptance by email, unless you previously cancelled your order or unless your order has been rejected by us. Cancelling your order must be done according to these Terms, see Returns policy below.
Once the order confirmation email has been sent by us, the acceptance of your order will be considered complete. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.
If you have any further questions regarding your order(s) please contact Customer Services on
+961(1) 353 727 during the office hours of Monday to Saturday during normal business hours, or email orders@plumconcept.com
Your order will be rejected if:
(i) We don’t have in our stock the item that you ordered,
(ii) We are not capable to attain authorization for your payment
(iii) We recognize a product or pricing error.
If any one of the three cases took place, we have the right at anytime to refuse any Purchase order by you and at our sole discretion.
In the cases where we would not be able to fulfill your order following our order acknowledgement, we will contact you by email or telephone informing you about it. See the Returns policy section below.
We continuously try to keep our Website as up to date as possible, but we cannot guarantee that all the items are always available. If we cannot supply any Article, we will release the funds being held in your account for the purchase.
3. Price and Delivery
3a Orders
3b Returns
Customer satisfaction is always our top priority, that’s why we treat each case on an individual basis to the best of our aptitude. We hope that you are pleased with your order but if you were not satisfied with your goods you will have your money back.
In order to receive your money back, we insist that the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Please follow the steps below:
Contact us (on the details below) within 48 hours of receiving your order, we will issue with a Returns Number.
Enclose the item(s) you want to return with the Returns Number on your receipt.
Your Articles must be shipped to us using our DHL carrier. To contact DHL in Lebanon, call +961(1) 629 700, or visit www.dhl.com for global contact details.
Please use the DHL Airway Bill found include your purchase, in order to arrange your DHL shipment. All of the details on this Airway Bill will already be filled in, simply sign and date the slip appropriately.
The shipping charges you will incur through returning a package are detailed in USD as follows:
FEES NEEDED HERE
In order to receive refunds or Article exchange, orders must be shipped back to us within 14 days of reception.
All successfully returned items will be only credited to the account used to originally purchase the Articles, less any taxes, import duties or shipping charges incurred.
With exchanges, your new items will be sent to you immediately after we receive your returning package, and the additional payment that is required.
Please note: that when there is no marks on the item or any wear on the tags, the item is considered new and unused. We do not sell used item and Any item with any indication that it was use are not accepted., when such a thing happen the item will be returned to the purchaser. Any item that is not returned in the manner set forth above Plum is not responsible for it. For any additional questions you have, discuss it with the customer service representative when you contact us.
If you have any questions, or want to talk about the returns procedure in further detail, do not hesitate to contact us on the details below
Plum Website Returns Department
Tel. +961(1) 353 727 or email support@plumconcept.com
3c Returning Gifts
Plum is the ideal way for sending gifts to your friends and loved ones. Receiving a gift from Plum, you have 14 days to exchange it with Articles of the same value, paying the cost difference, shipping costs, taxes, import duties or any additional charge resulting from the exchange.
4. Credit Cards
You can pay with Plum using your standard or Internet-only Visa or Mastercard Credit card. You can either pay online directly, or over the phone by communicating your card details to us. In order to make sure the order originates from you, your credit card company may contact you directly. Provided that you have sufficient funds, the card company will let us know to process your order. Plum is not liable of any delay incurred in the delivery of your Articles caused by delays by the card issuer in authorizing the transaction.
5. Article Ownership
You will be granted ownership of the Articles upon Plum’s reception of your payment in full. Plum will not be liable to any damage incurred by the Articles once ownership has been passed to you.
In case of payment refund, ownership of the Articles will immediately be reverted to us.
6. Refunds
May you not be completely satisfied with your order, we will refund it provided that no Article has been worn or damaged.
7. Support
If you have any questions concerning our products or need help in purchasing, do not hesitate to contact us either by email at support@plumconcept.com or by phone at +961(1) 353 727 during normal business hours.
8. Copyright and Trade Marks
All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Snow Ball SARL, our affiliates, our partners or our licensors, and is protected by Lebanese and international copyright laws.
The trademarks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of Snow Ball SARL, our affiliates, our licensors or our partners.
Plum and the Plum logo are registered trademarks of Snow Ball SARL under the Lebanese Ministry of Economy, and are protected by Lebanese trade mark laws. All or any other trade marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
No Content, Trademarks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
9. Limited License
We give you a limited, inclusive license to enter and use the website, please not that you need our prior written permission which may be suspended in our absolute discretion to frame, link to, or utilize any framing or linking techniques to enclose the Website
As such, you agree NOT to download or modify the content of this website, to use the Website content in any shape or form other than in a personal context, to develop any work similar to the website or its content, to collect any personal or company information for the benefit of another party, to use any meta tags or any other HTML information, to use our name or the Trademarks without our express written consent, to use any data gathering and extraction tools, or take any other action that may impose an unwanted activity on our systems.
Rights to create a hyperlink to our home page or any other page of our Website shall be granted, provided, that the linking site NOT duplicate any of our Content, misrepresent itself as being in any way related to us or supported by us, support or display offensive or objectionable content, associate any business or product to us, use any trademark without prior consent.
We may, in our sole discretion ask you to remove any link to the website and upon receipt such a request you should immediately remove the link
In the event that this Website be used without our consent, your limited license set forth in this section will terminate.
10. Third Party Links
Links to other websites, other than websites related or owned by Plum, are intended for illustration purposes only, and shall not be viewed as endorsement for or from the third party websites.
11. Submissions
Plum welcomes your inquiries and feedback concerning our products. However it is our policy to decline unwanted suggestions and ideas. Any information submitted to us shall be regarded as non-proprietary and non-confidential, and can be, at our discretion, be reproduced, modified, adapted, published, sold, assigned, translated, created derivative works from, distributed, and displayed in any form, media, or technology.
12. Representations and Warranties: Limitations of liability
We do not represent or guarantee any kind whatsoever, spoken or implied related to these terms or the website, including but not limited warranties of acceptable quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
You agree that, to the fullest extent permitted by applicable law, we will NOT be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any disruption of business, postponements or interruptions to the Website, data non-delivery, mis-delivery, corruption, destruction or other modification, loss or damages of any sort incurred as a result of dealings with or the presence of off- Website links on the Website.
We are not responsible about the computer viruses, system failure or malfunction which may happen in connection with your use of the Website, including during hyperlink to or from third party websites, any mistakenness, error or deceptive, false or deceiving statement in the content or events outside of our control.
We will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.
13. Disputes
Any conflict resulting from your visit of the Plum Website and any purchase by you of any Articles from this Website is subject to confidential arbitration in Beirut, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the Lebanese Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement is to be managed under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award should be required and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Beirut, and all provisions of this section shall apply, if applicable.
14. General Terms
You agree that these Terms, together with our Privacy Policy, form the complete and exclusive agreement between us regarding your use of the Website and any purchase by you of any Articles from Plum, and supersede and govern all previous proposals, agreements, or other communications.
These terms will continue to be valid as to the other requirements and the rest of the affected provision, I case that any condition of these Terms is held to be illegal, invalid or unenforceable in whole or in part, Any waiver of any of the provisions of these Terms by Plum shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.
Delays in exercising any rights by any party, being Plum’s or yours, cannot be considered as exempting you from any rights and limitations set in these Terms.
Abiding to these Terms does not constitute any agency, partnership, or other form of joint enterprise between us.
We can change these Terms at any time and we encourage you to revisit these Terms from time to time to make sure that you are always aware of our Terms. Any changes are effective immediately upon posting to the Website. Your agreement to all these terms consist on your continuous visit of the website.
We may, with or without prior notice, stop any of the rights granted by these Terms. You should immediately comply with any termination or other notice, including, as applicable, by stopping all use of the Website.
We have the right to refuse to supply Articles to any person for any reason whatsoever, to remove any Articles from the Website at any time and/or remove or edit any materials or content on the Website. We will not be responsible to you or any third party by reason of our withdrawing of any Articles from this Website whether or not such Articles have been sold; removing or editing content on the Website; refusing to process a transaction or wind down or postpone any transaction after starting the process.
If you have any additional questions regarding these Terms, please contact us by email at support@plumconcept.com
15. Governing Law
Please note that your use of this website or any purchase by you of any item from Plum is governed by Lebanese law and that you abide to the exclusive authority of the Lebanese courts.
© 2008 Plum All Rights Reserved.