Customer satisfaction is always our top priority, that’s why we treat each case on an individual basis to the best of our aptitude. We hope that you are pleased with your order but if you were not satisfied with your goods you will have your money back.
In order to receive your money back, we insist that the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Please follow the steps below:
Contact us (on the details below) within 48 hours of receiving your order, we will issue with a Returns Number.
Enclose the item(s) you want to return with the Returns Number on your receipt.
Your Articles must be shipped to us using our DHL carrier. To contact DHL in Lebanon, call +961(1) 629 700, or visit www.dhl.com for global contact details.
Please use the DHL Airway Bill found include your purchase, in order to arrange your DHL shipment. All of the details on this Airway Bill will already be filled in, simply sign and date the slip appropriately.
The shipping charges you will incur through returning a package are detailed in USD as follows:
FEES NEEDED HERE
In order to receive refunds or Article exchange, orders must be shipped back to us within 14 days of reception.
All successfully returned items will be only credited to the account used to originally purchase the Articles, less any taxes, import duties or shipping charges incurred.
With exchanges, your new items will be sent to you immediately after we receive your returning package, and the additional payment that is required.
Please note: that when there is no marks on the item or any wear on the tags, the item is considered new and unused. We do not sell used item and Any item with any indication that it was use are not accepted., when such a thing happen the item will be returned to the purchaser. Any item that is not returned in the manner set forth above Plum is not responsible for it. For any additional questions you have, discuss it with the customer service representative when you contact us.
If you have any questions, or want to talk about the returns procedure in further detail, do not hesitate to contact us on the details below
Plum Website Returns Department
Tel. +961(1) 353 727 or email support@plumconcept.com
3c Returning Gifts
Plum is the ideal way for sending gifts to your friends and loved ones. Receiving a gift from Plum, you have 14 days to exchange it with Articles of the same value, paying the cost difference, shipping costs, taxes, import duties or any additional charge resulting from the exchange.
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